Privacy Policy

Juvo Veterinary Hospital ("us," "we," or "our") operates (the "Website"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Website. We are committed to protecting the privacy of our Website users and complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA). By using the Website, you agree to the collection and use of information in accordance with this policy.

Information collection and use

We collect usage information from our Website users, which includes the following:

  • We use Google Analytics and Hotjar to collect information about how you use the Website, including the pages you view, the links you click, and other actions you take on the Website. We may also collect information about your device and internet connection, such as your IP address, operating system, and browser type. We use this information to improve the Website and our services.

  • When booking an appointment online, we redirect you to a third party service known as Pet Portal. Pet Portal is operated by Shepherd Veterinary Software, LLC. Please refer to their privacy policy at when using this service.


We use cookies to collect information about how you interact with the Website. A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings.

We use Google Analytics cookies to better understand and improve our users' experience. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. The information collected by Google Analytics includes your IP address, browser type, Internet Service Provider, date and time stamp, and the referring website. This information is aggregated and anonymous and does not personally identify you. It is used to analyze website usage and improve our Website.

You can opt-out of Google Analytics by using the Google Analytics Opt-out Browser Add-on, which is available at

For more information on how Google uses your data, please see Google's privacy policy at and terms of service at

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our Website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For more information on how Hotjar uses your data, please see Hotjar's privacy policy at and the ‘about Hotjar’ section of Hotjar’s support site at

Voluntary correspondence

When you email us with a question or to book an appointment, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

We also store information you may volunteer, for example, your name and contact information.

Your rights

Under the CCPA, you have the following rights:

  • Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information.

  • Right to Delete: You have the right to request that we delete any personal information that we have collected from you.

  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information.

To exercise your rights, please contact us at We will respond to your request within 45 days.

Changes to this privacy policy

We may update this Privacy Policy from time to time. We encourage you to review the Privacy Policy periodically.

Last revised: February 27th, 2023

Contact us

If you have any questions about this Privacy Policy, please contact us at